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FAQ

 

 


1. What's the maximum weight authorized by Luxair for my baggage?
2. Where can I find seat maps and technical information about the Luxair fleet?
3. I am pregnant and I want to fly with Luxair. Are there specific rules applying to my situation ?
4. What are the change or refund conditions of my Luxair reservation ?
5. Where can I find information about taking animals on a Luxair flight?
6. What is the Luxair special assistance to persons with reduced mobility ?
7. My Bagage has been delayed or lost after a Luxair flight. What should I do ?
8. Can children travel alone (Unaccompanied Minors) on a Luxair flight ?
9. Traveling to/from the UK : what are the Advanced Passenger Informations (API’S)?
10. When can I use the web check in, choose my seat and print the boarding pass for my Luxair flight?
11. What do "3D Secure", "Verified by Visa" and "Mastercard Secure Code" mean ?

12. What is FLASHiZ?
FLASHiZ is a mobile payment solution developed by Mobey S.A, an Electronic Money Institution. FLASHiZ allows you to pay for goods and services in stores and online with your smartphone and also make peer-to-peer transfers, whatever your bank is. Buy a flight with FLASHiZ on Luxair.lu, it's easy! Confirm your order, select FLASHiZ as payment method and scan the QR code displayed on the screen with your FLASHiZ app. For security reasons, your card number is not stored on your smartphone. For further information, please visit www.flashiz.com.


 

 

 

 

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