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Special Assistance

What specific conditions apply if I need special assistance on a Luxair flight?

Passengers with a high body mass

 

Additional seat for personal comfort:
You think you may need a second seat? Travel more comfortably with Luxair. In this case, we recommend you to book an extra-seat. For an adult traveller, the cost for an additional seat will be the ticket fare for an adult less the airport taxes. For a child, the cost for an additional seat will be the ticket fare for a child less the airport taxes.

 

Special services on request (abbreviations meaning)

 

WCHR – Passenger able to walk slowly and to go upstairs and downstairs but needing a wheelchair for long walking distances in the terminal.

 

WCHS –Passenger able to walk slowly between the airplane door and his seat, but not able to go upstairs or downstairs.

 

WCHC –Passenger completely unable to walk and in need of an assistance during the whole trip.

 

STRC – Passenger on stretcher 

Stretchers are not allowed on regular LUXAIR flights, and charter LUXAIRTOURS flights.

 

BLND – Blind or visually impaired passenger

 

DEAF – Deaf or hearing impaired passenger

 

OXYG – Passenger needing oxygen bottle during the whole flight

 

MEDA – Passenger flying with the agreement of the airline’s doctor

 

Whether on the ground or on board, LUXAIR provides disabled passengers or passengers with reduced mobility with all the support they need, by developing numerous helps and services adapted to all kinds of situations. 

 

Disabled or reduced mobility passengers are allowed to travel regarding the EC regulation nr 1107/2006 from 5th July 2006.

 

In special circumstances, these rights might not be implemented for specific safety or technique reasons. In case of refuse, LUXAIR will inform directly the customer and will propose an acceptable alternative solution.

 

The airport administrator is legally in charge of the airport assistance. LUX-Airport carries out this mission at Luxembourg, but also the respective carrier.

 

www.lux-airport.lu

 

 

Arrival at the airport

 

In order to guarantee the best quality in our services, and for organization reasons, please inform us no less than 48 hours before the scheduled departure time of your flight. 

 

Every assistance request has to be mentioned during the booking and in some case we might require a medical certificate (or an INCAD formulary / Incapacitated Passengers Handling Advice). In such a case, please contact our call center to confirm your booking

 

However, if passengers have not provided any notification, LUX-Airport is required to make reasonable efforts to provide the required assistance.

 

We recommend you to consult your general practitioner to prepare your flight. In order to provide the best quality service, it is important to specify during your booking:

 

  • If you use a wheelchair that can be taken apart 
  • If you are travelling with your own wheelchair
  • If it is an electric or manual wheelchair, foldable or not
  • Weights and dimensions in bendable position, in the following order (length x width x high)
  • In case you are using an electric wheelchair, please indicate if it has dry-cell or wet-cell battery 
 

 

Special Equipment: guide dogs, medical oxygen and mobility equipment

 

A guide or other assistance dog can travel free of charge on board (subject to sanitary and custom formalities); please be advised that a travel ability certificate can be required at check-in.


Passengers needing a medical oxygen bottle during the flight have to inform the airline during the reservation and are subject to authorisation from the airline. Personal bottles are not allowed on board. If it is not possible to carry your own oxygen bottle, the airline is supposed to provide a bottle.


A disabled person or person with reduced mobility is allowed, without additional charge and in addition to the medical equipment, to transport of up to two pieces of mobility equipment , including electric wheelchairs subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

 

In case of doubts or for any further questions, please contact our Customer Service Centre, tel: (+335) 2456 4242 (callcenter@luxair.lu)

 

 

Electric wheelchair as hold luggage

For security reasons, only electric wheelchairs with DRY-CELL batteries are allowed on EMB145/135 and Q400 aircrafts.

 

In order to avoid any damage to the plane and to offer the best security during the flight, electric wheelchairs can be accepted as hold luggage only if the following conditions are respected:

 

  • Wheelchairs supplied by a dry-cell or an “invertible” battery, as defined by the IATA and ICAO regulations regarding dangerous goods, can be transported on board only if :
    • their battery is disconnected,
    • the polar opposites are isolated from another in order to prevent any accidental short-circuits,
    • the battery is attached in safe way to the wheelchair. 

 

The battery can be classified as non-“invertible” if it can support vibrations and differential pressure testes without any liquid leak, as provided by the IATA and ICAO regulations regarding dangerous goods.

 

  • Wheelchairs supplied by “invertible” batteries can be transported on board only if :
    • the wheelchair can be charged, stowed, consolidated and unloaded in permanent vertical position and if the battery is disconnected,
    • the polar opposites are isolated from another in order to prevent any accidental short-circuits,
    • the battery is attached in safety way to the wheelchair. 

 

In any case, the captain must be informed of the wheelchair’s exact localisation on board.

If a IATA carrier accepts an “invertible” battery supplied wheelchair that cannot be charged, stowed, consolidated and unloaded in a permanent vertical position, the battery has to be removed and the wheelchair can be transported as a hold luggage without any restrictions.

 

Once removed, the battery must be transported in a solid and rigid packaging, namely:

 

  • The packaging has to be watertight, impermeable to the battery liquid and protected from knock over either by consolidating it to a palette or in cargo hold by using appropriated way of consolidation (others than wedging with fret or passengers luggage) such as straps, hook or attached supports.
  • The battery must be protected from short-circuits, consolidated in a vertical position in a external packaging and wrapped up with compatible material that can absorb the battery’s whole liquid content in case of leak.
  • The external packaging has to be tagged (with his orientation) as ‘wet-cell battery with wheelchair’ and ‘corrosive’. It is highly recommended to equip “invertible” batteries with a hermetic and non-“invertible” cover.
 

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