LuxairGroup Sites
Choose your preferred country and language
Your browser is not supported
The browser you are using - Internet Explorer or old version of Edge – is not supported by our website. Not to face issues while using our website please use the latest version of Edge or any other modern browser like Chrome, Safari or Firefox.
FAQ - Frequently Asked Questions
We will do our best to answer your questionsWhat can I do if I have a problem with an item bought from the onboard duty-free catalogue?
Complaints[Please note that currently no inflight sales are available].
Duty-free items purchased onboard are guaranteed for 2 years from the purchase date. If you encounter any problems, please contact Dutyfly Solutions by phone +33 1 342 969 17 or email relationclient@dutyfly.com
Most popular
All the questions... and answers
