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- LUXAIR KIDS CORNER -
YOUR CHILD IS IN GOOD COMPANY
Is this your child's first time flying ? We know it can be a bit stressful for him and for you too. That's why we offer a multitude of services to make their journey even more enjoyable. Is your child travelling alone ? We take care of everything, from check-in to arrival as well.
Sit back, relax, you are in good company. Find out how...
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Accompanying passenger
If your child is under 12 years of age, he/she must be accompanied by an independent adult who is at least 18 years of age. The accompanying adult may be under the age of 18 if he or she is the child's father, mother or legal guardian.
Other documents may be required, depending on the local legislation of the country of destination. In this case, please check with the local authorities in the country of destination.
A passenger may travel with 2 infants (under 2 years old), but the reservation must be made by contacting our customer service centre, (+352) 2456-1.
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BABY SEATING
We provide “kangaroo belts” for children under 2 years, so they can sit comfortably on your lap during the journey. If you prefer your infant under 2 years to travel in an individual seat, you must book an extra seat and install him or her in an approved car seat or harness. Please contact our Customer Service Center to book and make sure your device is suitable for the plane.
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CHANGING BABY ON BOARD
For your comfort, baby tables are available in the bathroom. Please remember to take with you the useful essentials like diapers, nappy change cream and cleansing wipes.
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BREASTFEEDING ON BOARD
In all our Luxair and LuxairTours flights we want to maximize mothers comfort. You have the possibility to breastfeed at your seat.
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YOUR CHILD'S MEAL
Time for meal? If your child has a special diet, please check our Catering to discover our available menus depending on your flight fare.
We recommend you to take your child's usual favourite food on-board for a perfect trip.
If you're traveling with an infant aged 0-23 months, we recommend that you bring enough feeding bottles and food (little baby food jars, milk powder) for the entire journey. For any special demand please contact the crew members onboard.
Please note that you are allowed to bring baby food in the carry-on luggage. Containers can exceed 100 ml but need to be stored in transparent plastic bags and placed on the conveyor. At some airports, you can experience that the baby food will be subject to further inspection.
Young travellers always board the plane first. Please find all info for kids travelling alone here: Unaccompanied children and minors service.
REDUCED FARE & LUGGAGE POLICY
SMALL PRICE FOR THE SMALL ONES*
If your child is older than 2 years and younger than 12 years
Your child must occupy his own seat and travel at child fare and benefit of a 25% discount of the regular price.
If your child is under 2 years old (infant)
Your baby can travel on your lap on any flight and benefit of a 90% discount. If for your comfort you prefer an additional seat for your baby, than you will need to buy a child fare ticket (2-12 years old) and bring an approved car seat or harness for your child to use.
If your child turns 2 years old during your trip, the child fare applies to all the flights in your itinerary. For this special type of booking, please contact the Customer Service Centre (+352) 2456-1.
*Travelling with their parents. Please note that for LuxairTours holiday packages, children under 2 years old are travelling free of charge. Children over 2 years old can benefit from special discounts under certain conditions (please refer to the price calculator on www.luxairtours.lu)
SMALL KID, BIG LUGGAGE!
If your child is older than 6 years and younger than 12 years
Your child is entitled to the same free baggage allowance as adults depending on the travel class.
If your child is under 6 years old
Your child is entitled to the same free baggage allowance as adults depending on the travel class. Additionally you can bring your child's stroller or car-seat.
ENTERTAINMENT & MEAL
GOODIES & SURPRISES
LUXi TEDDY BEAR, GAMES & MUCH MORE!
A flight without surprises and games would not be a real flight! That's why your child receives a cute surprise bag containing games, a drawing kit, a LUXi teddy bear* and much more. But shhh, we can't say everything, it wouldn't be a surprise after all. Let your creativity run wild with Luxair!
*available on our LuxairTours destinations only
FIRST FLIGHT CERTIFICATE
Is this your child's first time on a plane? Why not get them a nice souvenir of their first Luxair flight in the form of a certificate signed by the pilot, co-pilot and purser?
Submit your request at least two weeks before your flight via the following email address: first.flight.certificate@luxair.lu. In case your request is sent within two weeks before the flight, you will receive the certificate at home.
Please indicate in the email:
- First and last name of the child
- Date of the flight
- Flight number
- Departure and destination airports
UNACCOMPANIED MINORS SERVICE
(Please note that this service is not available for LuxairTours packages.)
ON GROUND
Our unaccompanied children and minors service is for children aged 5 to 11 years old who are flying alone. A dedicated agent will greet your child at the check-in counter and stay with him/her throughout the airport to help him/her through the security check and find the boarding gate before meeting the cabin crew at the aircraft gate. Young travellers always board the plane first. Please find all info for kids travelling alone here: Unaccompanied children and minors service.
Please remind your child over 6 years of age that wearing a mask is compulsory at all times and make sure they are aware of our specific health measures.
Please see our special measures here : Travel Safe & Clean.
ON BOARD
The cabin crew welcome your child onboard with an introduction of the crew.
After a quick document check, your child is guided to the seat, where the crew helps to stow the personal belongings, assists in fastening the seatbelt and gives a small safety briefing. All unaccompanied minors are seated in vicinity of a crew so that any crew member can take care of him at any time of the flight. Even the passengers around are briefed to call the crew whenever the child has any concern.
Our priority is the safe and comfortable travel for our guests.
DURING FLIGHT
During the flight, our cabin crew will do their utmost to ensure that your child has a pleasant flight. We will offer him a snack, a drink and a small surprise but also a little bit of small talk to share the great world of aviation.
> Please brief your child over 6 years to keep his mask during the complete flight except whilst eating or drinking. Our Crews are trained to constantly keep an eye on the youngest.
AFTER LANDING
Upon arrival at destination, the cabin crew will perform a last document check before saying goodbye. Your child is then personally picked up at the aircraft by the ground staff and safely brought to the airport terminal.
A WORLD WHERE CHILDREN ARE KINGS : THE LUXiClub
Our LUXiClub offers a multitude of activities for children and teens from 4 to 16 years with qualified entertainers for whom the children’s safety is a number 1 priority.
We offer professional support and entertainment in French, German and Luxembourgish during the high season in hotels with facilities particularly appropriate for the needs of families. The animation will be organized in small groups and all activities will be performed outside in the open air while respecting social distancing rules.
