Choose your preferred country and language

+352 2456-1 [Info: busiest period 09:00-11.00]
Mon to Sat 09.00 - 19.00 / Sun 09.00 - 17.00

Call now!
EQUIPAJE SIEMPRE INCLUIDO
SIN GASTOS IMPREVISTOS
BEBIDA Y SNACK INCLUIDOS
SERVICIO AL CLIENTE PREMIUM
Luxair usa cookies para ofrecerle un mejor servicio.

Al continuar navegando en este sitio, usted acepta nuestro uso de las cookies. Para obtener más información sobre las cookies, consulte nuestra política de cookies.

Error message

Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus COVID-19

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If you have booked your flight or trip through a travel agency or a site other than </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"><a href="http://www.luxair.lu&quot; style="color:#0563c1; text-decoration:underline">www.luxair.lu</a></span></span><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"> or </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"><a href="http://www.luxairtours.lu&quot; style="color:#0563c1; text-decoration:underline">www.luxairtours.lu</a></span></span><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">, please contact your agency or the site concerned directly.</span></span></span></span></p>

<p>&nbsp;</p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">We make every effort to inform passengers as soon as possible if there is a cancellation.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">However, as the health situation is changing rapidly, we are sometimes forced to cancel flights at the last minute. </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Please accept our apologies.</span></span></span></span></p>

<p>&nbsp;</p>

<ul>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If your flight is cancelled, you will receive an automatic message offering you the choice of an alternative, if available, a voucher worth 10% more than the ticket price or a full refund.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">You will receive one message per route and per person.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If you choose the voucher or refund, you will only have to fill out the form once for all trips and all people involved.</span></span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If your flight+hotel package is cancelled, you will first receive confirmation of cancellation and a few days later a commercial offer with a choice of various options.</span></span></span></span></li>
</ul>

Per categoria