<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If you have received a COVID voucher directly from Luxair or LuxairTours, here is how to use it.</span></span></span></span></p>

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<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Luxair flight vouchers cannot be used online.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">You must contact us via our contact form or the call centre.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Vouchers are valid until the date indicated and will not be refunded if not used.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If the new booking costs less, the difference will not be refunded.</span></span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">LuxairTours vouchers for flight+hotel packages cannot be used online.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Instructions for use, plus conditions of use and reimbursement are detailed on the voucher.</span></span></span></span></li>
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