Ancillaries - Terms and conditions

The following terms and conditions (the Terms and Conditions) shall apply to any Passengers who reserve one of the Options described in these Terms and Conditions.

1. Definitions

“Additional Baggage Option”: possibility offered to Passengers to purchase an Additional Baggage Option i.e. to carry one or more checked baggages in addition to the baggage allowance included in the ticket purchased by Passenger.

“Fare structure”: options and flexibility solutions offered to Passengers when booking with Luxair. Our fare structure is available at: https://static.luxair.lu/amadeus/documents/fares/fare-structure.en.pdf

“Fast Lane Option”: possibility offered to Passengers to purchase a Fast Lane Option i.e. to use a dedicated Lane for checking in at the airports where this service is available. Please check our website to see on which destinations the Fast Lane access is available. 

“Lounge Access”: Access granted to specific customer groups meeting the eligiblity criteria mentioned in Sections 3.1.1, 3.2.2 and/or 3.3.2 (the Eligible Passengers) to the lounge at Luxembourg Airport and/or to lounges operated by Luxair’s partners in other airports. Lounge Access is subject to availability. Please check the page dedicated to lounge access on our website.

 “Luxair”, “We”, “Our” and “Us”: means the company Luxair, Société Luxembourgeoise de Navigation Aérienne S.A., a public limited liability company (société anonyme) incorporated and existing under the laws of the Grand Duchy of Luxembourg, having its registered office at 25 rue Gabriel Lippmann, L-5365 Munsbach, with postal address at L-2987 Luxembourg, registered with the Luxembourg Trade and Companies Register under number B 4109.

“Option(s)": means the possibility offered to Passengers to reserve the following Option such as described in the present Terms and Conditions: Seat Option, Lounge Option, Sport Equipment Option, Fast Lane Option, Additional Baggage Option.

“Passenger(s)”, “You”, “Your”: means any person who is in possession of a ticket, except members of the crew, who is carried or to be carried by plane.

“Seat Option”: possibility offered to Passengers to reserve a Seat Option i.e. Standard Seat, an Exit Seat or Front Seat under the present Terms and Conditions. The Seat Option is subject to availability.

“Exit Seat”: seat located in the Economy Cabin/Business Cabin:
- Rows 12ABC DEF for aircraft type 73W (Boeing 737-700);
- Rows 14ABC DEF and 15ABC DEF for aircraft type 73H (Boeing 737-800);
The location and number of these seats depend on the aircraft type.  The Exit Seat selection is subject to availability.

“Standard Seat”: Seat located in the Economy Cabin :
- Rows 11 ABC DEF and 13 ABC DEF to 24ABC DEF for aircraft type 73W (Boeing 737-700);
- Rows 11 ABC DEF - 13 ABC DEF and  16ABC DEF - 31ABC DEF for aircraft type 73H (Boeing 737-800);
- Rows 11 AC DF to 20DF for aircraft type DH4 (De Havilland Q400).
  “Front Seat”: Front Seat located in the Economy Cabin/Business Cabin:
- Rows  2ABC AND 3ABC DEF - 10ABC DEF for aircraft type 73W (Boeing 737-700);
- Rows 2ABC DEF - 10ABC DEF for aircraft type 73H (Boeing 737-800);
- Rows 2AC 3AC DF to 10AC DF for aircraft type DH4 (De Havilland Q400).
The Standard Seat selection is subject to availability.

“Sport Equipment Option(s)”: possibility offered to Passengers to purchase a Sport Equipment Option under the present Terms and Conditions.

2. Seat Option

This section of the Terms and Conditions applies only to Passengers who reserve a Seat Option.

2.1 Reservation of a Seat Option

2.1.1 Any Passenger can purchase a Seat Option in advance during the booking process, or can choose a seat at a later stage up to 24 hours before the flight’s scheduled departure. 
Any Passenger can select a Seat Option at self-service check in process up to 2 hours before flight’s scheduled departure. Also, starting from 2 hours before flight’s scheduled departure, any Passenger checking-in at a Luxair Kiosk, counter, or self-service check can benefit from a Seat Option free of charge. For technical reasons Passengers with LuxairTours Flight only tickets cannot purchase a Seat Option between 50 and 24 hours before flight’s scheduled departure. 
The reservation of a Seat Option is subject to availability.

2.1.2 A Passenger travelling on a Light ticket, can purchase a Standard, Front or Exit Seat by paying an additional fee. Please refer to our fare structure available online at booking process for more details regarding the additional fee and types of seats. Standard Seat option is free of charge for Passengers travelling on a Smart,Flex or Business ticket.  
 
2.1.3 A Passenger travelling on a Smart ticket can purchase a Front Seat or Exit Seat by paying an additional fee. Please refer to our fare structure available online at booking process for more details regarding the additional fee and types of seats.

2.1.4 A Passenger travelling on a Flex ticket can purchase an Exit Seat by paying an additional fee. Please refer to our fare structure available online at booking process for more details regarding the additional fee and types of seats. Standard Seat and Preferential Seat Options are free of charge for Passengers travelling on a,Flex or Business ticket. Any Seat Option is included for Passenger travelling on a Business ticket.

2.1.4 Exchange of a Seat Option is possible under the following conditions: a Passenger who purchased a Standard Seat can exchange it for a Seat with Extra Leg Room, subject to availability. The Passenger will have to pay the fare difference, which shall be calculated depending on the fare class of the ticket and his/her Miles & More status. Exchange of a Seat Option is free of charge for Passengers travelling on a Business ticket. If a Passenger wants to exchange his/her Seat Option for a less expensive Seat Option, Luxair will not reimburse the fare difference.

2.1.5 Seat Option for Unaccompanied Minor (UM) is free of charge until 24 hours before departure and specific seats are reserved for UM. Within 24 hours before departure self-service check in is not possible for UM but at Seat Option is offered free of charge at airport check in.

2.1.6 Purchase of a Seat Option can be done online using the following payment cards: Mastercard/Eurocard, Visa, American Express.

2.1.7 Luxair will make all reasonable efforts to meet any Seat Option requests; however, Luxair cannot guarantee any particular seat. Luxair reserves the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons or for reasons of Force Majeure. In such cases, Luxair cannot be held responsible in this case. Passengers who couldn’t benefit from the Seat Option can be reimbursed according to the conditions set out in Article 2.2 of the present Terms and Conditions.

 2.1.8 The purchase of a Seat Option by a Passenger is personal and cannot be transferred to another Passenger.

 2.1.9 The purchase of a Seat Option by a Passenger can be transferred to another flight. In this case, the Passenger will have to call Luxair’s call center to do so.

 2.1.10 In case the Passenger has chosen a Seat Option located near to an emergency exit, he/she must be able to understand and follow the safety instructions given by Luxair crew members in case of emergency procedures. Due to security and operational reasons, seats located near to an emergency cannot be assigned to:
- Passenger with reduced mobility
- All infants and children up to and including 11 years of age
- Unaccompanied Minor
- Passengers traveling with an animal in the cabin
- Passengers unable to understand Luxair’s crew members’ safety instructions
 

2.2. Refunds of Seat Option

2.2.1 No refunds of Seat Option will be issued, unless one of the following conditions is met:
- The flight for which the Seat Option was purchased was canceled and the Seat Option couldn’t be provided on the new flight.
- Passengers couldn’t benefit from the Seat Option due operational, safety or security reasons

2.2.2 Subject to the present Terms and Conditions, to request a refund, Passenger may contact Luxair via our web Contact form: https://www.luxair.lu/en/contact or Call Center +352 2456-1.

3. Lounge Access Luxair Airlines – Terms of sale

Luxair grants Lounge Access to specific customer groups at Luxembourg Airport and, at its destinations, when available and under the terms and conditions outlined hereafter and/or at the entrance of the lounge at destination.

3.1 General Terms for Lounge Access

3.1.1 Eligible Passengers
Business Class Passengers: Lounge Access is automatically included and free of charge for Passengers traveling on a Business class ticket.

Miles & More Status Members: Lounge Access is included for Miles & More HON Circle Members and Senators at all Luxair-contracted lounges. HON Circle Members and Senators are allowed to bring one (1) extra guest before departure in combination with a boarding pass valid for the same day (not available at all airports). Miles&More Frequent Travellers have access to the Luxembourg lounge and to the Lufthansa Group lounges in Vienna, Munich, Hamburg and Berlin (regardless the chosen fare class), but eventually not at other destinations.

Flex and Smart Ticket Holders: Passengers traveling on Flex and Smart tickets can purchase Lounge Access at Luxembourg Airport during the booking process, online check-in process and Luxair’s ticketing counter before the flight’s scheduled departure by paying the additional fee as set forth in Luxair fare structure available online. At other destinations, Lounge Access may not be available or may be subject to specific access restrictions and/or additional terms and conditions of the lounge provider at that location.

LuxairTours Excellence customers:  Lounge access is included for LuxairTours holiday package customers with a flight and hotel of the LuxairTours Excellence brochure, where available at destinations.

3.1.2 Children’s Lounge Access

Children under two (2) years old can access the Lounge free of charge when accompanied by an adult Passenger with a valid Lounge access.

Lounge Access is available for accompanied children aged between two (2) and eighteen (18) years old by paying the additional fee as set forth in Luxair fare structure available online during the booking process, online check-in process and Luxair’s ticketing counter before the flight’s scheduled departure.

3.1.3 Restrictions

Lounge Access cannot be purchased by Passengers holding Light fare tickets.

Purchase of Lounge Access is not available to unaccompanied minors (UM).

Lounge Access is personal, non-transferable, and does not permit the entry of any additional person without a valid Lounge Access, except as expressly authorized herein.

3.1.4 Refund Options for Smart and Flex Customers

The refund options mentioned in this section are only applicable to Lounge Access purchased in complement to a Smart or Flex ticket.

Refunds for Lounge Access can be issued under the following conditions:
- The flight for which Lounge Access was purchased is cancelled, 
- The lounge is unavailable, closed, or overcrowded,
- The Passenger exchanges his original ticket for a Business ticket, which includes Lounge Access.
- The Passenger cancels his flight in accordance with the fare structure and related commercial conditions applicable to the class ticket.

To request a refund, Passengers shall contact Luxair via the web contact form available at https://www.luxair.lu/en/contact or the Call Center at +352 2456-1.

3.1.5 Behaviour

Passengers are expected to conduct themselves in a respectful and courteous manner towards other passengers and staff in the Luxembourg Airport lounge and in lounges at destinations. Passenger undertakes to comply at all times with (i) all the applicable terms and conditions as set forth herein, and (ii) all rules, regulations, procedures or instructions applicable in the lounge. Any inappropriate behaviour or failure or breach to comply with such terms, conditions, rules, regulations, procedures or instructions may lead to immediate expulsion from the lounge and the loss of lounge access privileges, without any refund to the Passenger or liability to Luxair.

3.2 Access to Luxembourg Airport Lounge

3.2.1 Lounge Operation

Lounge Access grants the Eligible Passengers access to premium lounge amenities and facilities at Luxembourg Airport, operated by LuxairServices. Passengers acknowledge that the access and use of services offered in the lounge at Luxembourg airport are subject to specific terms of use. These terms of use are available at the entrance of the lounge at Luxembourg airport and online at the following address: https://www.luxair.lu/sites/default/files/LuxairServices%20Luxembourg%20Airport%20Lounge%20Terms%20of%20Use.pdf

3.2.2 Eligible Passengers to Luxembourg Airport Lounge

The following groups of passengers can access to Luxembourg Airport Lounge:
- Passengers traveling on a Business class ticket;
- Miles&More HON Circle Members and Senators. HON Circle Members and Senators are allowed to bring one (1) extra guest before departure in combination with a boarding pass valid for the same day;
- Miles&More Frequent Travellers;
- Passengers traveling on a Flex or Smart class ticket, with Lounge Access purchased in accordance with Section 3.1.1 herein;
- LuxairTours Excellence customers.

3.2.3 Access Through Special Programs

Passengers may also acquire Lounge Access to Luxembourg Airport Lounge through special programs offered by Luxair or affiliated partners. These programs may include specific terms and conditions regarding lounge access and eligibility. Passengers should review the details of such programs to understand their lounge access rights.

3.3. Access to lounges at destinations

3.3.1 Lounge Availability

Lounges may not be available at all destination airports. Availability is subject to local conditions and partnerships with other airlines or lounge providers. Passengers should check in advance whether lounge services are available at their destination.

3.3.2 Eligible Passengers to lounges at destinations

The following groups of passengers can access, if available, to lounges at destinations:
- Passengers traveling on a Business class ticket;
- Miles&More HON Circle Members and Senators. HON Circle Members and Senators are allowed to bring one (1) extra guest before departure in combination with a boarding pass valid for the same day;
- Miles&More Frequent Travellers have only access to the Lufthansa Group lounges in Vienna, Munich, Hamburg and Berlin (regardless the chosen fare class);
- Passengers traveling on a Flex or Smart class ticket can purchase Lounge Access at other Luxair destinations during the booking process, online check-in process and Luxair’s ticketing counter.
- LuxairTours Excellence customers.

3.3.4 Special Terms and Conditions

Each lounge at Luxair’s destination airports may have specific terms and conditions. Passengers must refer to specific terms and conditions of the lounge operator, which may differ from those at Luxembourg Airport.

3.3.5 Access Restrictions

Lounge access at other destinations may be modified, restricted or denied by Luxair and its contracted partners in the event of safety, security concerns, maximum capacity limits, maintenance work, force majeure event, local regulations or other reasons beyond Luxair or its contracted partners’ control. Luxair shall not be held liable for any consequences arising from these restrictions or modifications.

4. Fast Lane Option

This section of the Terms and Conditions applies only to Passengers who reserve a Fast Lane Option.

4.1 Reservation of Fast Lane Option

4.1.1 A Passenger travelling on a Smart ticket can purchase a Fast Lane Option by paying an additional fee. Please refer to our fare structure available online at booking process for more details regarding the additional fee. Fast Lane option is free of charge for Passengers travelling on a Flex or Business ticket.  

4.1.2 A Passenger travelling on a Smart ticket can purchase a Fast Lane Option in advance during the booking process online, during check-in online or at a later stage up to 24 hours before the flight’s scheduled departure.

4.1.3 Purchase of a Fast Lane Option is not available to Light ticket Passengers.

4.1.4 Purchase of an Additional Baggage Option can be done online using the following payment cards: Mastercard/Eurocard, Visa, American Express.

4.1.5 The purchase of an Additional Baggage Option by a Passenger is personal and cannot be transferred to another Passenger.

4.2 Refunds of Fast Lane Option

4.2.1 No refunds of a Fast Lane Option will be issued, unless the following conditions is met:

The dedicated Fast Lane is not available, closed, in the event of ground handling irregularities.

4.2.2 Subject to the present Terms and Conditions, to request a refund, Passenger may contact Luxair via our web Contact form: https://www.luxair.lu/en/contact or Call Center +352 2456-1.

5. Additional Baggage Option

This section of the Terms and Conditions applies only to Passengers who reserve an Additional Baggage Option.

5.1 Reservation of Additional Baggage Option

5.1.1 Any Passenger can purchase an Additional Baggage Option in advance during the booking process online, during check-in online or at a later stage up to 24 hours before the flight’s scheduled departure.

5.1.2 No baggage in hold is included in the Light ticket. The baggage allowance in Cabin with a Light ticket is one hand luggage and one personal item. 
The standard baggage allowance with a Smart or Flex ticket is one checked baggage of 23kg maximum. 
The standard baggage allowance with a Business ticket is two checked baggage of 32 kg maximum per baggage and a golf bag.

A Passenger travelling with an Economy or Business ticket, can purchase an Additional Baggage Option by paying an additional fee. Please refer to our fare structure available online at booking process for more details regarding the additional fee. The additional baggage purchased cannot exceed 23kg for Economy tickets and 32 kg for Business tickets.

5.1.3 The total number of additional baggage allowed is subject to aircraft types/availability of space in the aircraft.

5.1.4 Purchase of an Additional Baggage Option is not available to:

- Infants under 2 years of age traveling on a parent’s lap;

- Transport of an animal (in the cabin or the hold);

- Transport of sports equipment (special fees apply);

5.1.5 Purchase of an Additional Baggage Option can be done online using the following payment cards: Mastercard/Eurocard, Visa, American Express.

5.1.6 The purchase of an Additional Baggage Option by a Passenger is personal and cannot be transferred to another Passenger.

5.2 Refunds of Additional Baggage Option

5.2.1 No refunds of an Additional Baggage Option will be issued, unless one of the following conditions is met:

The flight for which the Additional Baggage Option was purchased was canceled and the Passenger was not rebooked on another flight.

The additional baggage purchased by Passenger cannot be accepted on the aircraft (i.e. aircraft’s hold is full)

5.2.2 Subject to the present Terms and Conditions, to request a refund, Passenger may contact Luxair via our web Contact form: https://www.luxair.lu/en/contact or Call Center +352 2456-1.

6. Sport Equipment Option

This section of the Terms and Conditions applies only to Passengers who reserve a Sport Equipment Option.

6.1 Reservation of a Sport Equipment Option

6.1.1 Any Passenger can purchase a Sport Equipment Option by paying an additional fee.

Please refer to our fare structure available online at booking process for more details regarding the additional fee and to our Special baggage dedicated page on our website regarding the details/exclusions of each sport equipment.

Sport Equipment Option available for Passenger to purchase are the following:

• Golf equipment
• Diving
• Paragliding
• Ski
• Fishing 
• Kite surfboard
• Bicycle
• Sporting and hunting firearms and ammunition
 
Each of the above category shall be interpreted as one Sport Equipment Option. If the Passenger wants to transport several sport equipment, he/she must purchase one or more Sport Equipment Options.

Only Passengers travelling on Business can transport golf equipment free of charge.

6.1.2 Any Passenger can purchase a Sport Equipment Option in advance during the booking process, or at a later stage up to 24 hours before the flight’s scheduled departure.

6.1.3 The reservation and transport of a Sport Equipment Option is subject to availability. Also, Luxair cannot guarantee the space in the hold or the availability of the Sport Equipment Option on all Luxair’s flights. This may be due to operational, safety or security reasons, overweight of the baggage or for reasons of force majeure. In such cases, Luxair cannot be held responsible.

Passengers who couldn’t benefit from the Sport Equipment Option can be reimbursed according to the conditions set out in Article 6.2 of the present Terms and Conditions.

6.1.4 Purchase of a Sport Equipment Option can be done online using the following payment cards: Mastercard/Eurocard, Visa, American Express.

6.1.5 The purchase of a Sport Equipment Option by a Passenger is personal and cannot be transferred to another Passenger.

6.1.6 The purchase of a Sport Equipment Option by a Passenger can be transferred to another flight. In this case, the Passenger will have to call Luxair’s call center to do so.

6.1.7 Your Sport Equipment must not weigh more than 23kg (or 32kg in Business class) and the corresponding fee will be charged per leg travel.

6.2 Refunds of Sport Equipment Option

6.2.1 No refunds of Sport Equipment Option will be issued, unless one of the following conditions is met:

The flight for which the Sport Equipment Option was purchased was canceled and the Sport Equipment couldn’t be accepted on the new flight.
Passengers couldn’t benefit from the Sport Equipment Option due operational, safety or security reasons or overweight of the baggage

6.2.2 Subject to the present Terms and Conditions, to request a refund, Passenger may contact Luxair via our web Contact form: https://www.luxair.lu/en/contact or Call Center +352 2456-1.

7. Miscellaneous

7.1 Luxair reserves the right to modify and otherwise change these Terms and Conditions at any time at its sole discretion.

7.2 These Terms and Conditions constitute the entire and only understanding between the parties, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof.

7.3 The failure of Luxair to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.

7.4 If any clause contained in these Terms and Conditions becomes void, unenforceable or prohibited in any jurisdiction, this will not affect the validity and enforceability of the other clauses in these Terms and Conditions, or of these same clauses in other jurisdictions. In such cases, Luxair and you agree to replace the clause that is void, unenforceable or prohibited with a valid, enforceable clause in the spirit of the original.

7.5. These Terms and Conditions shall be governed by the laws of Luxembourg. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of Luxembourg, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.

7.6 These Terms and Conditions shall be read in conjunction with our General Conditions of Carriage, Security and Privacy Policy and Terms of Use.