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Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus COVID-19

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If you have booked your flight or trip through a travel agency or a site other than </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"><a href="http://www.luxair.lu&quot; style="color:#0563c1; text-decoration:underline">www.luxair.lu</a></span></span><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"> or </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"><a href="http://www.luxairtours.lu&quot; style="color:#0563c1; text-decoration:underline">www.luxairtours.lu</a></span></span><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">, please contact your agency or the site concerned directly.</span></span></span></span></p>

<p>&nbsp;</p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">We make every effort to inform passengers as soon as possible if there is a cancellation.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">However, as the health situation is changing rapidly, we are sometimes forced to cancel flights at the last minute. </span></span><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Please accept our apologies.</span></span></span></span></p>

<p>&nbsp;</p>

<ul>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If your flight is cancelled, you will receive an automatic message offering you the choice of an alternative, if available, a voucher worth 10% more than the ticket price or a full refund.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">You will receive one message per route and per person.</span></span> <span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If you choose the voucher or refund, you will only have to fill out the form once for all trips and all people involved.</span></span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">If your flight+hotel package is cancelled, you will first receive confirmation of cancellation and a few days later a commercial offer with a choice of various options.</span></span></span></span></li>
</ul>

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