This policy explains what cookies (or trackers) are, how Luxair, Société Luxembourgeoise de Navigation Aérienne S.A. (Luxair) uses them in connection with your browsing and access to its websites: luxair.lu and luxairtours.lu (the “Website(s)”), and how you can manage your preferences accordingly.
Cookies are small text files that may be stored and/or read on your device (computer, smartphone, tablet, etc.) when you visit a website. They are deposited by the website or by third parties and stored by your browser, enabling the sender to recognise the device during its period of validity.
Cookies serve various purposes, such as enabling the proper functioning of the website (e.g. keeping your session active), remembering your preferences (e.g. language selection), measuring website audience, or personalising content and advertising. Some cookies are strictly necessary for the functioning of the website and do not require your consent. Others, particularly those used for audience measurement, personalisation, or advertising purposes, require your prior and explicit consent before being placed or read on your device.
First-party cookies are cookies set directly by our website and send information only to us.
Third-party cookies are set by external providers than our website. They are operating, typically under an agreement between Luxair and the third party.
These technical cookies are essential for the proper functioning of the Website and for enabling users to navigate it efficiently and securely. Without them, pages may not display correctly, and certain features or services may be inaccessible.
Your consent is not required for Luxair to process technical cookies as per article 5(3) of the eprivacy directive.
Optional cookies are not strictly necessary for the operation of our website. They are used, with your consent, to enhance your browsing experience and to better understand how visitors interact with our site.
These cookies may:
By accepting optional cookies, you allow Luxair and its partners to store and access information on your device (such as cookies or similar technologies) for these purposes. You may withdraw or modify your consent at any time via the cookie settings.
These cookies are presented in the following categories:
2.1 Commercial
These cookies use information about the pages you visit, the links you follow and your interactions with our services to assess the effectiveness of advertising campaigns and to present advertisements and communications more relevant to your interests.
2.2 Personalization
These cookies use information about your preferences, browsing behavior and interactions with our services to tailor content, features and user experience to better match your interests and usage patterns.
2.3 Statistics
These cookies use information about how visitors interact with our website, such as pages visited, time spent and navigation paths, to help us understand and improve the performance and usability of our services.
2.4 Technical
These cookies use information to support technical functionalities across our services. This may include storing and/or accessing information on your browser, using precise geolocation data, or scanning device characteristics to adapt content, ensure compatibility and improve the delivery and quality of our services.
The table below provides an overview of the third-party and first-party technologies used on our website. These technologies are grouped according to their main purposes: Commercial communication, Personalization, Statistics, and Technical.
Each provider listed below may process data for one or more of these purposes. Their respective descriptions explain how their technologies contribute to improving your experience, measuring performance, delivering relevant content or advertisements, or ensuring the proper functioning of our services.
Amadeus analytics cookies help us understand how our digital services perform and how visitors use our booking journey, allowing us to improve reliability, performance, and overall user experience.
These first party cookies are used to personalise the website and provide various analytical services
Cybba helps us improve the booking experience by identifying incomplete bookings and enabling relevant follow-up communications, should you choose to continue later.
We use Google technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
Luxair use Google Analytics Services to collect data from our website visitors, regarding their activity on the website to assess the effectiveness of the websites.
We use Facebook technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
We use Bing technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
We use Linkedin technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
Mouseflow allows us to identify areas where our website can be made clearer and easier to use, helping us create a smoother experience for our visitors.
Travel Audiences supports us in improving our distribution and offers by helping us understand how bookings are completed through selected travel partners.
We use Userlike to provide a live chat feature on our website, so you can ask questions and receive support directly while browsing or booking.
Used for embedding videos from Youtube within both websites on various pages.
Used on https://www.luxair.lu/en/offers/luxair-smart-upgrade/ to allow customers to query their upgrade status.
Used when embedded within specific web pages.
We use Reddit technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
We use Spotify technologies to understand which adverts and promotions are helpful to our customers, by measuring how they relate to bookings and other actions.
Session cookies
These cookies are automatically deleted when the browser is closed (e.g. Internet Explorer, Safari, Google Chrome).
Persistent cookies
These cookies remain stored on your device even after the browser is closed and operate until they reach their expiry date.
You can configure your browser to block cookies automatically, delete stored cookies, or prevent new ones from being placed on your device. To do so, please refer to your browser’s “Help” or “Settings” section. Searching for terms such as “How to disable cookies” or “How to block cookies” may also provide helpful guidance.
In addition to browser settings, you can manage your cookie preferences at any time using the “Cookie settings” tool available at the bottom of each page of our Website. This tool allows you to:
Please note that blocking or disabling certain cookies may impact the functionality and user experience of our Website, especially where the cookies are strictly necessary for essential features.
List of essential cookies: Download word document or PDF document
List of optional cookies: Download word document or PDF document
Luxair reserves the right to modify this policy at any time. The most recent version of the policy is available on our websites and mobile applications.
In the event of a material change to this policy, we will notify you before the change takes effect using the contact details we have on file. (28.05.2026)