Luxair SMART UPGRADE, INSTANT UPGRADE and EXTRA SEAT BLOCKER - Terms and Conditions

Version – 10.2026

1.    General provisions

1.1.    Parties

These terms and conditions (the “Terms and Conditions”) apply to the ancillary services as defined in Section 1.2  made available to you, the passenger (the “Passenger”), by Luxair, Société Luxembourgeoise de Navigation Aérienne S.A., a public limited liability company (société anonyme) governed by the laws of the Grand Duchy of Luxembourg, registered under number B 4109 with the Luxembourg Trade and Companies Register, and having its registered office at 1, Avenue de l’Aéroport, L-1110 Senningerberg, Grand Duchy of Luxembourg (“Luxair”).

1.2.    Scope of Application

1.2.1.    Subject to the Passenger holding a valid Ticket as defined in Section 1.2.2 herein, these Terms and Conditions apply to the following optional ancillary services (each a “Service” and collectively the “Services”) offered by Luxair on eligible flights:
-    The “Luxair SMART UPGRADE” service, which allows passengers to submit a monetary bid to upgrade from Economy Class to Business Class, subject to acceptance by Luxair. The detailed terms applicable to this service are provided under Section 2 of the present Terms and Conditions.
-    The “Luxair INSTANT UPGRADE” service, which allows passengers to purchase an immediate upgrade from Economy Class to Business Class, without the need for a bidding process. The detailed terms applicable to this service are provided under Section 3 of the present Terms and Conditions.
-    The service “Luxair EXTRA SEAT BLOCKER” service, which allows passengers to reserve one or two adjacent empty seats in Economy Class to increase personal space and travel comfort. The detailed terms applicable to this service are provided under Section 4 of the present Terms and Conditions.
1.2.2.    For the purposes of these Terms and Conditions, a “Ticket” means a valid contract of carriage issued by or on behalf of Luxair in electronic or paper form, confirming the Passenger’s entitlement to transport on a specified flight operated by Luxair, including all associated flight coupons, electronic records, and passenger receipts.

2.    Luxair SMART UPGRADE

2.1.    Description of the Service and Eligibility

2.1.1.    The terms and conditions contained in this Section 2 govern the criteria and procedures for participating in and submitting an offer (the “Offer”) made by a Passenger to Luxair for an opportunity to upgrade from the economy class compartment that was originally purchased by the Passenger for travel with Luxair to business class compartment (the “Upgrade”).
2.1.2.    Passenger submitting an Offer must have reached the legal age of majority in his country of residence at the time the Offer is submitted. 
2.1.3.    When a booking comprises several passengers, the Offer is submitted and considered collectively for all passengers included in the booking. If the Offer is submitted on behalf of other persons, the submitting Passenger shall be deemed to have the authority to act on behalf of and to bind the person(s) named or included on the Offer to these Terms and Conditions.
2.1.4.    Luxair Smart Upgrade service is available exclusively for Luxair-operated flights and is not offered on flights operated by partner airlines, codeshare flights, or flights with no Business Class.
2.1.5.    Luxair Smart Upgrade service cannot be combined with Luxair Instant Upgrade service referred to in Section 3 herein.

2.2.    Upgrade Offer process and acceptance of the Offer

2.2.1.    When the Passenger purchases a Ticket on www.luxair.lu, Passenger may submit on the ticket purchase confirmation page (through a link) an Offer for an Upgrade, provided that the flight concerned is eligible for such Offer.
When the Passenger has not purchased a Ticket on www.luxair.lu, Passenger may be contacted by Luxair via e-mail, to take advantage of this feature on eligible flight. 
In addition to these two situations, Passenger may directly check on Luxair website (www.luxair.lu) eligibility of the concerned flight for such Offer, using their name and booking reference.
2.2.2.    An Offer may be placed by the Passenger from the time the Ticket is booked until twenty-eight (28) hours prior to the scheduled flight’s departure. In order to place an Offer, the Passenger must provide payment information. The credit card used for the placement of the Offer will only be charged if such Offer is accepted.
2.2.3.    By submitting an Offer, the Passenger acknowledges to be bound by the Offer from the moment of its submission until the acceptance or rejection of the Offer by Luxair. Offer remains open for acceptance by Luxair at any time up to twenty-four (24) hours before the scheduled flight departure time. The Offer may be modified or cancelled until twenty-eight (28) hours before departure, provided the Offer has not already been accepted by Luxair. If the Offer is accepted by Luxair before the Passenger cancels or changes the Offer, the Passenger acknowledges to be legally bound to complete payment for the price stated in the original Offer and will not be entitled to withdraw anymore from the Upgrade.
2.2.4.    Luxair is under no obligation to accept any Offer, and it makes no representation that any passenger will be upgraded irrespective of the amount of the Offer and/or seat availability in any higher cabin class. Acceptance or rejection of an Offer is at Luxair's sole and absolute discretion.
2.2.5.    Luxair may accept an Offer at any time up to twenty-four (24) hours before the scheduled flight departure time. The Passenger will be notified by email whether the Offer has been accepted or rejected up to twenty-four (24) hours prior to the scheduled flight departure time.
2.2.6.    If Luxair accepts the Offer made by the Passenger, Luxair will deduct the amount of the Offer on Passenger’s credit card at any time from the time of acceptance until the scheduled flight departure time and Luxair will issue an Upgrade to the Passenger.
2.2.7.    Luxair does not guarantee specific seat assignments to Passengers whose Offers are accepted.
2.2.8.    If the Offer is accepted by Luxair, the fare conditions of the original ticket purchased by the Passenger continue to apply, including but not limited to cancellation policies and charges for changes.
2.2.9.    Vouchers or other forms of payment not provided for in these Terms and Conditions cannot be used to make an Offer.
2.2.10.    The Upgrade is personal, non-transferable to another person and shall apply exclusively to the original flight booked.
2.2.11.    If Passenger’s Offer is rejected by Luxair, the Passenger cannot submit another Offer for the same flight.
2.2.12.    If the Passenger voluntarily changes his itinerary, Ticket or flight after acceptance of the Offer by Luxair, the Passenger will not be entitled to (i) transfer the Upgrade to the new itinerary, Ticket or flight, and/or (ii) be refunded or credited for his successful Upgrade. 
2.2.13.    Passengers failing to show up for their scheduled flight with Upgrade (“no-show”) are not entitled to any refund or credit for such Upgrade.

2.3.    Refunds

2.3.1.    No refund will be issued once an Offer has been accepted by Luxair, unless one of the following conditions apply:
(a)    The Passenger was granted an Upgrade, but was unable to be seated in the upgraded Business Class for reasons attributable to Luxair such as safety or security reasons but excluding reasons attributable to the Passenger.
(b)    The flight was cancelled by Luxair and Luxair re-accommodates the Passenger onto another flight in the original cabin class booked.
2.3.2.    Refunds shall be made in the currency of the original Offer and to the same payment method used by the Passenger for the submission of the Offer.
2.3.3.    Refund requests shall be submitted by the Passenger : 
- via Luxair’s web Contact form, available online at https://www.luxair.lu/en/contact 
- or via Luxair’s Call Center, to the number +352 2456-1. 
Passenger shall provide Luxair with the last name and the booking confirmation number.
2.3.4.    If the Passenger has already purchased a seat reservation (Online Seat Reservation) in connection with the original Economy Class Ticket, the amount paid for such reservation will not be refunded.

3.    Luxair INSTANT UPGRADE

3.1.    Description of the Service
The terms and conditions contained in this Section 3 govern the criteria and procedures applicable to the Luxair INSTANT UPGRADE service (“Instant Upgrade”), which allows eligible Passengers to purchase an immediate upgrade (without bidding process) from Economy Class to Business Class on eligible Luxair-operated flights, subject to seat availability and operational constraints.

3.2.    Eligibility and conditions of sale

3.2.1.    All Passengers entitled to the Instant Upgrade option must have reached the legal age of majority in their country of residence.
3.2.2.    Instant Upgrade is only available on flights operated by Luxair and with sufficient seats available. Instant Upgrade is not available on codeshare flights, flights operated by partner airlines or flights with no Business Class.
3.2.3.    Subject to other provisions contained in this Section 3, Instant Upgrade is available for Passengers holding a valid Luxair Ticket in Economy Class. Passengers (i) who already purchased a special meal service with Ticket in Economy Class, (ii) who are part of a group booking with Luxair, and/or (iii) with pre-defined special services are not eligible for the Instant Upgrade option.
3.2.4.    The Instant Upgrade option may be purchased by the Passenger within a time window beginning thirty-six (36) hours and ending four (4) hours prior to the scheduled departure time of the concerned flight.
3.2.5.    Instant Upgrade may be purchased within the time window mentioned in Section 3.2.4 herein via Luxair’s official website during online check-in, through Luxair’s mobile application, or via an email invitation where applicable. No other channels of purchase are available.
3.2.6.    When Instant Upgrade option is made available to the Passenger, payment must be made immediately at the time of purchase through a valid credit card or another payment method expressly accepted by Luxair. Vouchers and other forms of payment not expressly accepted by Luxair cannot be used.
3.2.7.    A confirmation email shall be sent to the Passenger upon successful payment by the Passenger of the Instant Upgrade option.
3.2.8.    Luxair does not guarantee any specific seat assignment in Business Class to Passengers who purchase the Instant Upgrade option.
3.2.9.    Luxair retains sole and absolute discretion to offer, modify, restrict, or remove the Instant Upgrade option on its flights. In such case, any Instant Upgrade already purchased by the Passenger and subsequently made unavailable by Luxair shall be refunded in full by Luxair to the Passenger.
3.2.10.    The Instant Upgrade is personal, non-transferable to another passenger, and applies exclusively to the original flight booked. 
3.2.11.    If the Passenger voluntarily changes his itinerary, Ticket or flight after purchasing the Instant Upgrade option, the Passenger will not be entitled to (i) transfer such purchased Instant Upgrade to the new itinerary, Ticket or flight, and/or (ii) be refunded or credited for the purchased Instant Upgrade. 
3.2.12.    Passengers failing to show up for their scheduled flight with Upgrade (“no-show”) are not entitled to any refund or credit for such Instant Upgrade.
3.2.13.    Instant Upgrade cannot be combined with Luxair Smart Upgrade service referred to in Section 2 herein.

3.3.    Refunds

3.3.1.    No refunds will be issued, unless one of the following conditions apply:
(a)    The Passenger was unable to benefit from the Instant Upgrade for reasons attributable to Luxair, including but not limited to safety, security, overbooking or change of aircraft, but always excluding reasons attributable to the Passenger.
(b)    The flight was cancelled by Luxair and Luxair re-accommodates the Passenger onto another flight without benefiting from the Instant Upgrade option.
3.3.2.    Refunds shall be made in the currency and to the same payment method used by the Passenger for the purchase of the Instant Upgrade.
3.3.3.    Refund requests shall be submitted by the Passenger : 
- via Luxair’s web Contact form, available online at https://www.luxair.lu/en/contact 
- or via Luxair’s Call Center, to the number +352 2456-1. 
Passenger shall provide Luxair with the last name and the booking confirmation number.
3.3.4.    If the Passenger has already purchased a seat reservation (Online Seat Reservation), meal, baggage allowance, or any other ancillary service valid only in Economy Class in connection with the original Ticket, the amount paid for such services shall not be refunded in the event that the Passenger subsequently purchases an Instant Upgrade.

4.    Luxair EXTRA SEAT BLOCKER

4.1.    Description of the Service

4.1.1.    The terms and conditions contained in this Section 4 govern the criteria and procedures applicable to the Luxair EXTRA SEAT BLOCKER service (“Extra Seat Blocker”), which allows eligible Passengers to block one or two adjacent empty seats in Economy Class for additional comfort.

4.2.    Eligibility and conditions of sale

4.2.1.    All Passengers entitled to the Extra Seat Blocker option must have reached the legal age of majority in their country of residence.
4.2.2.    Extra Seat Blocker is only available on flights operated by Luxair, subject to aircraft configuration, operational feasibility and seats availability. Extra Seat Blocker is not available on codeshare flights or flights operated by partner airlines.
4.2.3.    The Extra Seat Blocker service is available exclusively to Passengers holding a valid Ticket for travel in Economy Class on a Luxair-operated flight. This service is not available in any other travel class.
4.2.4.    All Passengers traveling under the same booking must be seated together and any blocked seats will be allocated for their collective benefit (ie. the blocked seats will be shared between these Passengers). Passengers wishing to split their booking in order to purchase individually an Extra Seat Blocker option must directly contact Luxair’s Call Center (Tel. +352 2456-1) prior to making such purchase.
4.2.5.    The Extra Seat Blocker service is not available for (i) Passenger flying as part of a group booking or (ii) Passengers with special service requests such as unaccompanied minor, pets in cabin, or cabin baggage requiring special arrangements.
4.2.6.    The fee applicable to the Extra Seat Blocker may vary depending on the route, destination, and scheduled flight time. Discounted fees may apply at Luxair’s sole discretion.
4.2.7.    Extra Seat Blocker may be purchased within a time window beginning thirty-six (36) hours and ending two (2) hours prior to the scheduled departure time. 
4.2.8.    Extra Seat Blocker may be purchased within the time window mentioned in Section 4.2.7 herein via Luxair’s official website during online check-in, through Luxair’s mobile application, or via an email invitation where applicable. No other channels of purchase are available.
4.2.9.    When Extra Seat Blocker is made available to the Passenger, payment must be made immediately at the time of purchase through a valid credit card or another payment method expressly accepted by Luxair. Vouchers and other forms of payment not expressly accepted by Luxair cannot be used.
4.2.10.    A confirmation email shall be sent to the passenger upon successful purchase of the Extra Seat Blocker option.
4.2.11.    Luxair retains sole and absolute discretion to offer, modify, restrict, or remove the Extra Seat Blocker option on its flights. In such case, any Extra Seat Blocker already purchased by the Passenger and subsequently made unavailable by Luxair shall be refunded in full by Luxair to the Passenger.
4.2.12.    The Extra Seat Blocker is personal, non-transferable to another passenger, and applies exclusively to the original flight booked. 
4.2.13.    If the Passenger voluntarily changes his itinerary, Ticket or flight after purchasing the Extra Seat Blocker option, the Passenger will not be entitled to (i) transfer such purchased Extra Seat Blocker option to the new itinerary, Ticket or flight, and/or (ii) be refunded or credited for the purchased Extra Seat Blocker option.
4.2.14.    Passengers failing to show up for their scheduled flight with Extra Seat Blocker option (“no-show”) are not entitled to any refund or credit for the such Extra Seat Blocker option.

4.3.    Limitations

4.3.1.    Passenger travelling alone may block up to one (1) seat on Q400 aircraft and up to two (2) seats on Boeing 737/738 aircraft. Passengers travelling as two (2) on a Boeing 737/738 may block one (1) adjacent seat.
4.3.2.    The blocked seat must be in the same row as the Passenger; seats in other rows cannot be blocked.

4.4.    Refunds

4.4.1.    No refund will be issued, unless one of the following conditions apply:
(a)    The Passenger was unable to be seated in the originally assigned seat, or the blocked seat(s) could not be maintained, for reasons attributable to Luxair, including but not limited to safety, security, overbooking, or change of aircraft, but always excluding reasons attributable to the Passenger; or
(b)    The flight was cancelled by Luxair and the Passenger was re-accommodated without benefiting from the Extra Seat Blocker.
4.4.2.    Refunds shall be made in the currency and to the same payment method used by the Passenger for the purchase of the Extra Seat Blocker.
4.4.3.    Refund requests shall be submitted by the Passenger : 
- via Luxair’s web Contact form, available online at https://www.luxair.lu/en/contact 
- or via Luxair’s Call Center, to the number +352 2456-1. 
Passenger shall provide Luxair with the last name and the booking confirmation number.
4.4.4.    If the Passenger has already purchased a seat reservation (Online Seat Reservation) in connection with the original Ticket, the amount paid for such reservation shall remain non-refundable.

5.    Miscellaneous

5.1.    These Terms and Conditions constitute the entire and only understanding between the parties, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof.
5.2.    Any Passenger purchasing, booking, or submitting an Offer for one of the ancillary Services referred to in these Terms and Conditions expressly acknowledges and accepts these Terms and Conditions in their entirety. Where such a Service is booked or purchased by the Passenger acting on behalf of one or more other passengers, that Passenger is deemed to have full legal authority to accept these Terms and Conditions on behalf of all named individuals. 
5.3.    These Terms and Conditions shall be read in conjunction with Luxair’s General Conditions of Carriage, as well as with Luxair’s Privacy Policy, Security Policy, and Terms of Use, all of which remain in full force and effect. In the event of any conflict between these Terms and Conditions and the aforementioned documents, these Terms and Conditions shall prevail with regard to the ancillary Services defined in Section 1.2.
5.4.    Luxair reserves the right to modify or amend these Terms and Conditions at any time and at its sole discretion. Such amendments shall not affect the Services that have already been purchased, confirmed, or provided prior to the effective date of the amendment.
5.5.    The failure of Luxair to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights.
5.6.    If any clause contained in these Terms and Conditions becomes void, unenforceable or prohibited in any jurisdiction, this will not affect the validity and enforceability of the other clauses in these Terms and Conditions, or of these same clauses in other jurisdictions. In such cases, Luxair and you agree to replace the clause that is void, unenforceable or prohibited with a valid, enforceable clause in the spirit of the original.
5.7.    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg. Subject to the provisions of applicable mandatory law, any dispute arising from or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the competent courts of Luxembourg City.