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FAQ - Frequently Asked Questions

We will do our best to answer your questions

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

How much luggage am I entitled to?

Can I take special luggage such as golf bags, bikes, etc.?

How can I obtain a refund if I have Luxair insurance?

How can I book a parking space at Luxembourg airport?

Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?

Coronavirus (COVID-19): what measures has Luxair put in place to ensure the safety of its passengers?

Coronavirus (COVID-19): What are the special entry formalities for each country?

All the questions... and answers

Coronavirus COVID-19

7 results

Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?

Coronavirus (COVID-19): what measures has Luxair put in place to ensure the safety of its passengers?

Coronavirus (COVID-19): What are the special entry formalities for each country?

Coronavirus (COVID-19): Can I change or cancel my flight or trip?

Coronavirus (COVID-19): What will happen if my flight or trip has been cancelled by Luxair?

Coronavirus (COVID-19): how can I use my COVID voucher?

Coronavirus (COVID-19): what about flight schedules?

Check-in

2 results

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

When can I use the online check-in?

Seat reservation

Parking at the airport

2 results

Are there parking spaces reserved for disabled persons at Luxembourg airport ?

How can I book a parking space at Luxembourg airport?

Insurance

2 results

How can I obtain a refund if I have Luxair insurance?

Is travel insurance included in my booking?

Booking and payment

8 results

What documents do I need to take when I travel?

Can I travel with my expired French identity card?

I am having difficulties paying online, what is happening?

What is an Aboflex?

What should I do if I need an invoice for my Luxair flight?

When will I receive my travel documents?

How can I pay for my holiday package or Luxair flight?

If I missed the first flight of my reservation, how can I tell Luxair that I want to use the return flight or the remaining routes?

Luggage and services

7 results

How much luggage am I entitled to?

What can I carry in my cabin baggage?

Can I take special luggage such as golf bags, bikes, etc.?

Can I travel with my pet?

What can I do if my luggage is damaged or delayed?

Who can I contact if I have forgotten or lost an item in a Luxair plane?

Can I add a special meal?

Special assistance

4 results

How can I book special assistance?

Can I fly if I am pregnant?

Can I carry a funeral urn with me

Can my children travel alone?

Complaints

2 results

What can I do if I have a problem with an item bought from the onboard duty-free catalogue?

How can I file a complaint after my trip?

Modification and cancellation

3 results

Can I use part of my ticket if I didn’t use one or more legs of the journey?

Can I change a name after my reservation?

Can I modify or cancel my reservation?

LuxairGroup Sites

LuxairTours

LuxairGroup

Career at Luxair

Choose your preferred country and language

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FAQ - Frequently Asked Questions