FAQ | Luxair

LuxairGroup Sites

LuxairTours

LuxairGroup

Career at Luxair

Choose your preferred country and language

Country of residence

Preferred language

warning

Your browser is not supported

The browser you are using - Internet Explorer or old version of Edge – is not supported by our website. Not to face issues while using our website please use the latest version of Edge or any other modern browser like Chrome, Safari or Firefox.

close

Promotions

Promotions

Flash Sales

Return flights in November & December from 79€ in LIGHT!

High Five Luxair Loyalty Program

Fly, Win, Repeat.

Group Offers

Return flights: 10+1 FREE*

Miles & More

NEW! Now on all 92 Luxair & LuxairTours destinations!

NEW! Luxair PRO - Company Rewards

Luxair as Premium Partner for Your Business Travel!

Bestsellers

Austria

Vienna

Denmark

Copenhagen

England

London City

France

Nice

Germany

Berlin

Munich

Italy

Milan

Rome

Portugal

Lisbon

Porto

Slovenia

Ljubljana

United Arab Emirates

Dubai

See all our destinations

LuxairTours Best Deals

Book Flight + Hotel from 339€

Business Travel

Business Travel

Luxair Business Class

Discover a whole world of premium services and fly Business from 399€.

Miles & More Luxair Visa by Spuerkeess

The credit card that also earns award miles!

NEW! Luxair PRO - Company Rewards

Luxair as Premium Partner for Your Business Travel!

Miles & More

NEW! Now on all 92 Luxair & LuxairTours destinations!

Redeem your Miles

Fly with Luxair, and benefit from free flights!

Business Lounge Finder

My Booking

Check-in

FAQ - Frequently Asked Questions

We will do our best to answer your questions

Most popular

Can I modify or cancel my reservation?

How can I book a parking space at Luxembourg airport?

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

How much luggage am I entitled to?

How can I choose my seat when I book a holiday package or a flight?

How can I obtain a refund if I have Luxair insurance?

All the questions... and answers

Environmental commitments

1 result

Where can I check the CO2 emissions my Luxair flight generates?

Travel documents

4 results

What documents do I need to take when I travel?

Can I travel with my expired French identity card?

What should I do if I need an invoice for my Luxair flight?

When will I receive my travel documents?

2 results

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

When can I use the online check-in?

Seat reservation

1 result

How can I choose my seat when I book a holiday package or a flight?

Parking at the airport

2 results

Are there parking spaces reserved for disabled persons at Luxembourg airport ?

How can I book a parking space at Luxembourg airport?

2 results

How can I obtain a refund if I have Luxair insurance?

Is travel insurance included in my booking?

Booking and payment

3 results

I am having difficulties paying online, what is happening?

How can I pay for my holiday package or Luxair flight?

If I missed the first flight of my reservation, how can I tell Luxair that I want to use the return flight or the remaining routes?

Luggage and services

7 results

How much luggage am I entitled to?

What can I carry in my cabin baggage?

Can I take special luggage such as golf bags, bikes, etc.?

Can I travel with my pet?

What can I do if my luggage is damaged or delayed?

Who can I contact if I have forgotten or lost an item in a Luxair plane?

Can I add a special meal?

Special assistance

4 results

How can I book special assistance?

Can I fly if I am pregnant?

Can I carry a funeral urn with me

Can my children travel alone?

1 result

How can I file a complaint after my trip?

Modification and cancellation

3 results

Can I use part of my ticket if I didn’t use one or more legs of the journey?

Can I change a name after my reservation?

Can I modify or cancel my reservation?