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Luxair’s insurance partners put your mind at rest

In partnership with AXA Luxembourg, we offer:


- A choice of two insurance deals valid before and during your trip

- Assistance package valid during your trip


1) Cancellation insurance

Afraid an unforeseen event may force you to cancel or postpone your departure? With Cancellation insurance, we reimburse the cancellation fees on your ticket. We cover most events such as an illness or accident affecting you or a loved one, family or professional events (e.g. starting a new job), visa refusal, etc.


Cost: €10 / person

See the Terms and Conditions for full details (6 pages)


2) Cancellation & Luggage Insurance: insure your luggage with us.

Covers cancellation as above, plus up to €1,250 for loss, damage or theft of your luggage. Includes cameras and computers.


Cost: €15 / person

See the Terms and Conditions for full details (9 pages)


3) Assistance package: We’ve got your health covered!

Worldwide coverage if you are affected by illness or accident. We help you get home as soon as you need to, and take care of medical and hospital expenses, search and rescue costs and early return assistance.

Includes legal assistance too.


Cost: €20 per person  /  €25 per person for trip duration longer than 14 days


See the Terms and Conditions for full details (25 pages)


Important Information for passengers travelling to Dubai


Passengers flying to Dubai who haved booked AXA travel insurance should request an insurance certificate by email to:
The passenger’s e-mail must mention :
o Name - First name
o Date of birth
o Duration of the trip
o Departure and return dates
o Mobile phone number


Why do you need it?


Unfamiliar food, climate and activities or just being less careful all adds to the risk of illness and accident when you travel. Travel insurance covers your expenses and health assistance. Our exclusive packages are tailored to our customers’ needs.


How do I subscribe?


It couldn't be easier: you’ll be offered insurance when you book online or with our Call Centre and Ticketing.


Compensation claim

Fill in these forms and send them to AXA Luxembourg:


- Travel cancellation claim form

- Luggage claim form

- Accident claim form


AXA, the travel insurance specialist

AXA Assistance in short:


- Over 50 years of expertise as partner to major international companies,

- Operating in over 30 countries on 5 continents,

- Specialists in travel insurance and medical assistance,

- 24h assistance in 200 countries.

- Luxair and AXA Luxembourg put customer satisfaction first.