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FAQs - Perguntas frequentes
disponível apenas em inglês...- You are entitled as follows: Free baggage allowance per person: Infants 1 piece of baggage in hold up to 23 kg* Economy 1 piece of baggage in hold up to 23 kg Business 2 pieces of…
- You can take up to 10 individual containers of up to 100ml each. All containers must be packed in a transparent, re-sealable plastic bag, which must then be presented at the security check point for…
- You can take special luggage, but this service must be booked at least 3 days before departure as the number of items allowed on each flight is limited. You can use the online contact form to…
- Cats and dogs may only travel with you if they have been vaccinated and have all the required EU papers. Pets are not allowed on flights to the United Kingdom and Ireland. Your pet must travel in the…
- A form must always be completed at the arrival airport to declare the delay or damage to your luggage. For further information, please telephone our Baggage Assistance Department on +352 2456 5003 or…
- Please refer to the following information, so that we can direct you to the relevant authorities: All identity papers, credit cards and items found in the public area (before security control): Police…
- You can add a vegetarian, gluten free or diabetic meal to your booking at the latest 2 days prior to departure by contacting us.
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