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LUXAIR BOARDING PROCESS BY GROUP
At Luxair, we have implemented, at Luxembourg airport, a group boarding procedure to make the boarding process smoother and more enjoyable for all our passengers. Here is everything you need to know to prepare for boarding:
As from 6th November 2024, this new procedure will be also available at the following stations, Barcelona, Madrid, Nice, Bucharest, Rome, Lisbon, and Porto.
Assignment of Boarding Groups
Your boarding group is indicated on your printed and digital boarding pass. Please only proceed for boarding at the assigned boarding gate when your group is called. Keep your boarding pass and travel documents at hand.
Boarding pass at airport check-in desk
If you check-in at the airport desk, your boarding pass will clearly highlight your assigned group on the top right corner.
Online boarding pass
For those checking in online, your group assignment will also be clearly marked on your boarding pass, under the label "Group".
Boarding Procedure
• At the Gate
Before the boarding begins, a welcome announcement will be made to prepare you for our boarding by group process.
Please take a moment to check and confirm your boarding group on your boarding pass to ensure a smooth and orderly boarding process.
• Boarding sequence
We strive to ensure a seamless and enjoyable boarding experience for all our passengers.
First, we will pre-board passengers with reduced mobility and unaccompanied minors to provide them with extra assistance.
Following this, we will invite passengers in Boarding Group 1 to board. Subsequently, we will call all remaining boarding groups in order up to 5.
Important: We kindly ask you to observe the dedicated boarding lane signs and queue up in the appropriate lane when your boarding group is announced.
Tips for Successful Boarding
• Be on time: Arrive at the boarding gate well before the time indicated on your boarding pass.
• Prepare your documents: Ensure you have all necessary travel and identification documents.
• Respect your boarding group: Wait for your group to be called before proceeding to the boarding gate.
• Cabin baggage: Please check that your cabin baggage and personal item comply with the allowed dimensions. We invite you to review our cabin policy guidelines to ensure a smooth boarding process.
Your cooperation is essential in ensuring a smooth boarding experience and a timely departure to your destination.
We warmly thank you for your understanding and cooperation.
