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Luxair offers an increasingly personalized and optimized service for its customers
Luxair Luxembourg Airlines has just launched its first digital solution, with a more comprehensive, instant and all-inclusive service, to go one step further in improving assistance provided to customers affected by flight disruptions (delays or cancellations). Luxair Luxembourg Airlines is the only European regional airline and the only airline operating from Luxembourg airport to provide such a service.
Irregularities, by definition, cannot be systematically predicted. Luxair’s goal is, therefore, to minimize the impact on its passengers and provide a pleasant travel experience in all circumstances. Only 1% of all Luxair Luxembourg Airlines flights are affected by disturbances that have a major impact on passengers.
It is our top priority at Luxair to guarantee safety and comfort throughout your journeys with us. Luxair’s customer relationship is built on the quality and efficiency of its services, even during unpredictable and difficult situations.
Luxair passengers affected by delays or cancellations will receive a notification via text message and/or by email about their flight’s status as soon as the information is available, thanks to contact information provided during the booking process. Customers’ contact information is therefore crucial for Luxair, so they can inform passengers in real-time.
Passengers departing from Luxembourg will receive a link to an online platform with real-time information about their flight status. This platform will provide access to a range of all-inclusive services to make the wait all the more enjoyable.
We have also established numerous partnerships with hotels near to the airport to provide accommodation services for Luxair customers when situations require an overnight stay.
Passengers can relax and use the sum of money credited to a virtual payment card to buy food, entertainment, or transportation services etc., while our Luxair teams do their utmost to find the best alternative solutions available. The virtual payment card is valid for 8 hours and can only be used for one payment.
Lors d'un voyage, la fiabilité et le confort sont essentiels. Mais parfois, les choses ne se passent pas comme prévu et votre vol peut être retardé...
* After a launch in Luxembourg in February, the deployment of this solution will continue in stages over the next few months, in order to eventually cover all the destinations of the Luxair network.
** We recommend our passengers to be at the airport at least 2 hours before the departure of their flight.
*** The hotel is only available in case of a change of reservation on another flight the next day.