FAQ

Most new smartphones already support eSIM. Some popular models include:

• iPhone 13, 14, 15, and 16 series
• Samsung Galaxy S22, S23, S24, and S25 series
• Samsung Galaxy Fold 6 and Flip 6
• Google Pixel 6, 7, 8, and 9 series
  
   

👉 You can check the full list of eSIM-compatible devices [here].

Yes! You don’t need to switch eSIMs every time you change countries. Instead, you can add extra data bundles to your current eSIM. They’ll stay queued and automatically activate when you reach a destination where the bundle is valid.

Just log into your account using the email you used to buy your eSIM. From there, you’ll see the status of all your eSIMs and how much data you’ve used.

In your phone’s Mobile Data Settings, you can:

• Choose which SIM is used for mobile data.
• Turn Data Roaming ON for your eSIM.
• Keep Data Roaming OFF on your regular SIM.
  
  This makes sure your eSIM is used when you’re abroad.

Travel eSIMs are data-only, so you can’t make traditional calls or send SMS messages.
But you can still use apps like WhatsApp, FaceTime, or Messenger to call and text over the internet.

No worries—your WhatsApp will keep the same number, even with an eSIM. If you ever change your WhatsApp number, just back up your chats so you don’t lose them.

It’s best to activate your eSIM once you’ve arrived at your destination. That way, your data bundle won’t start before you need it.

Yes. You can top up your eSIM at any time with extra bundles. You can even queue multiple bundles if you’re on a long trip.

Yes! In your account settings, you can turn on email or SMS alerts. You’ll get notified when you’ve used 50%, 80%, and 100% of your data bundle.

Need help? You can find all the support you need here.