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Luxair Compensation Vouchers - Terms and Conditions

1.    General 


1.1.    These terms and conditions govern the relationship between you and Luxair, Société Luxembourgeoise de Navigation Aérienne S.A., a public limited liability company (société anonyme) incorporated and existing under the laws of the Grand Duchy of Luxembourg, having its registered office at 25 rue Gabriel Lippmann, L-5365 Munsbach, with postal address at L-2987 Luxembourg, registered with the Luxembourg Trade and Companies Register under number B 4109 (further on “Luxair”).


1.2.    By choosing and/or using the Compensation voucher, this evidences your full acceptance of these terms and conditions, which have been made available to you at the time of selection and through the email which delivered the Compensation voucher, and also available on


1.3.    No agent, employee or representative of Luxair has the authority to alter, modify or waive any of these Terms and Conditions.


1.4.    The following terms shall have the meaning as defined hereunder, unless the context otherwise requires: 


a.    Compensation voucher (also ”compensation voucher”) means the voucher offered in accordance with the Regulation (EC) No. 261/2004 and the rights of passengers in the event of flight delay or cancellation: see ( . 


If the irregularity allows the customer to obtain the compensation, the amount of the compensation voucher shall be increased as follows: 


  1. Flights up to 1,500 km: 350 EUR* instead of 250 EUR 
  2. Flights from 1,500 km to 3,500 km: 500 EUR* instead of 400 EUR 
  3. Flights of more than 3,500 km: 800 EUR* instead of 600 EUR 


* The allowance may be reduced by 50% if the arrival time of the substitute flight does not exceed the original arrival time by 2 hours (Type 1 flights), 3 hours (Type 2 flights) or 4 hours (Type 3 flights). 


The compensation voucher is valid for 1 year from its date of issuance. 


The compensation voucher is issued in the name of the passenger submitting the request. If the passenger selects the corresponding box, he or she can obtain a compensation voucher on behalf of all travel companions and no recourse will be accepted. 


b.    Date of issuance means the date of the original issuance of the compensation voucher. 


c.    Expiration date means the last date on which customer can redeem his/her compensation voucher. It is also the last possible flight date. The compensation voucher will expire on this date at the end of day: 23:59 (UTC).


d.    Voucher(s) means the Compensation voucher(s) and/or Residual value voucher(s) offered by Luxair. 


e.    Gift Card means the prepaid balance card that can be purchased on the website


f.    Designated recipient means the passenger who submitted the request for the compensation voucher.  


2.    Terms of Usage


2.1.    The Compensation voucher is nonrefundable. It cannot be paid out in cash, or transferred against value, under any circumstances. Further sale of Compensation voucher(s) is likewise not permitted.


2.2.    The Compensation voucher can be used multiple times, within the validity period, until the total balance of the compensation voucher has been used completely. After the expiration date the compensation voucher cannot be used, renewed or reactivated, nor can any unused remaining balance on the compensation voucher be claimed or redeemed for cash. No refunds or credit note shall be issued for unused part of the compensation voucher.


2.3.    Compensation voucher cannot be redeemed for the purchase of Gift Cards(s) or other Voucher(s).


3.    Redeem your compensation voucher


3.1.    Compensation voucher can only be used for the purchase of flight ticket(s) online from Luxair website or from and on Luxair Mobile App. You cannot book any package(s) or other stand-alone services other than flight(s), available on the aforementioned websites. 


3.2.    The compensation voucher can be redeemed until its expiration date, which is mentioned in the email by which the compensation voucher was delivered. The compensation voucher expires on the mentioned expiration date at 23:59 UTC.


3.3.    The flight should be completed before the expiration date of your compensation voucher. The last flight date should be departed until expiration date at the latest 23:59 UTC.


3.4.    The compensation voucher can be redeemed during the flight booking process, initiated either on, or on, or on the Luxair Mobile App. Before the payment page, you can enter the compensation voucher number and PIN Code in the respective fields.  


3.5.    Currently, it is not possible to jointly redeem Promotional Code(s) and Gift card(s) or Voucher(s).


3.6.    The compensation voucher amount will be applied to the total flight fare (fare and taxes and extra services (if selected)).


3.7.    It is currently not possible to add Luxair’s travel insurance to your booking if you use your Gift Card(s) or Voucher(s) for payment.


3.8.    When making a payment with the compensation voucher, in case the booking amount is equal or exceeds the available credit, the compensation voucher will be fully used. Therefore, the entire transaction payment should be made with the compensation voucher or if the purchase exceeds the redeemer’s compensation voucher balance, the remaining amount must be paid with another accepted form of payment: credit card (Visa, MasterCard, and American Express) or other accepted Gift Card(s) and Voucher(s). 


If there is any credit left after your transaction, the value of the Voucher(s) or Gift Card(s) will be adjusted and will remain valid under the same conditions (no refund or extension possible). 


3.9.    You can use up to three forms of payment for one purchase, combining Voucher(s), Gift Card(s) and any accepted credit card(s).


3.10.    Currently, payment with the compensation voucher cannot be combined with PayPal payment for technical reasons.


3.11.    Any flight tickets paid totally or partially with Voucher(s) or Gift Card(s) are nonrefundable. In case the flight is cancelled by Luxair, or the customer (in accordance with the Terms and Conditions of the fare family of the purchased ticket(s)) a Residual value voucher will be issued.


4.    Liability and risk of loss


4.1.    The risk of loss and title for compensation voucher pass to the designated recipient upon our electronic transmission of the compensation voucher.


4.2.    Luxair is not responsible if any compensation voucher is lost, stolen, destroyed or used without recipient’s permission. Neither Luxair nor Luxair’s agent, employee or representative is obligated to request a person presenting this compensation voucher to identify himself/herself. 


4.3.    Luxair does not accept any liability in the case that the email address of Compensation voucher designated recipient is misspelled.


5.    Miscellaneous


5.1.    Luxair reserves the right to modify and otherwise change these Terms and Conditions at any time in its sole discretion. These modifications or changes shall not impact the compensation vouchers that have already been issued.


5.2.    These Terms and Conditions constitute the entire and only understanding between the Luxair and you, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof.


5.3.    The failure of Luxair to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your

obligations with respect to such future performance shall continue in full force and effect.


5.4.    If any clause contained in these Terms and Conditions becomes void, unenforceable or prohibited in any jurisdiction, this will not affect the validity and enforceability of the other clauses in these Terms and Conditions, or of these same clauses in other jurisdictions. In such cases, Luxair and you agree to replace the clause that is void, unenforceable or prohibited with a valid, enforceable clause in the spirit of the original.


5.5.    These Terms and Conditions are drafted in English. If translated into a language other than English for any purpose, the English version shall prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of these Terms and Conditions. 


5.6.    These Terms and Conditions shall be governed by the laws of Luxembourg. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of Luxembourg, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.


5.7.    These Terms and Conditions shall be read in conjunction with our General Conditions of Carriage, Security and Privacy Policy, Cookie Policy and Terms of Use.