Go to top

LuxairGroup Sites

LuxairTours

LuxairGroup

Career at Luxair

Choose your preferred country and language

Country of residence

Preferred language

en English
en English
fr Français
de Deutsch
pt Português
it Italiano
es Español

+352 2456-1 [Info: busiest period 09:00-11.00]
Mon to Sat 09.00 - 19.00 / Sun 09.00 - 17.00

Call now
en English
en English
fr Français
de Deutsch
pt Português
it Italiano
es Español
BAGGAGE ALWAYS INCLUDED
NO HIDDEN COSTS
FREE DRINK AND SNACK ONBOARD
PREMIUM CUSTOMER CARE
Luxair uses cookies in order to give you a better service.

By continuing to browse this site you agree to our use of cookies. For more information on cookies see our cookie policy.
Home FAQ Difficulties paying online

FAQ - Frequently Asked Questions

We will do our best to answer your questions

I am having difficulties paying online, what is happening?

Booking and payment

The 3D secure code is a common problem with online payments. Please ensure that your bank has activated this service, if available. If you are still experiencing payment issues, please contact us to solve the matter.

Most popular
How much luggage am I entitled to?
Can I take special luggage such as golf bags, bikes, etc.?
What can I do if my luggage is damaged or delayed?
How can I obtain a refund if I have Luxair insurance?
How can I book a parking space at Luxembourg airport?
Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?
Coronavirus (COVID-19): what measures has Luxair put in place to ensure the safety of its passengers?
Coronavirus (COVID-19): What are the special entry formalities for each country?
Coronavirus (COVID-19): Can I change or cancel my flight or trip?
All the questions... and answers
Subscribe to our newsletter
MasterCard
Visa
American Express
PayPal
UATP
Copyright 2020 Luxair S.A.
Visit Luxembourg