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FAQ - Frequently Asked Questions

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I am having difficulties paying online, what is happening?

Booking and payment

The 3D secure code is a common problem with online payments. Please ensure that your bank has activated this service, if available. If you are still experiencing payment issues, please contact us to solve the matter.

How much luggage am I entitled to?

How can I book a parking space at Luxembourg airport?

How can I obtain a refund if I have Luxair insurance?

What can I do if my luggage is damaged or delayed?

Can I take special luggage such as golf bags, bikes, etc.?

How can I choose my seat when I book a holiday package or a flight?

All the questions... and answers

Coronavirus (COVID-19)

1 result

Coronavirus (COVID-19): is there exceptional options offered for Luxair bookings?

Check-in

2 results

When can I check-in and when can I use the night-time check-in at Luxembourg airport?

When can I use the online check-in?

Seat reservation

1 result

How can I choose my seat when I book a holiday package or a flight?

Parking at the airport

2 results

How can I book a parking space at Luxembourg airport?

Are there parking spaces reserved for disabled persons at Luxembourg airport ?

Insurance

2 results

Is travel insurance included in my booking?

How can I obtain a refund if I have Luxair insurance?

Booking and payment

8 results

When will I receive my travel documents?

How can I pay for my holiday package or Luxair flight?

What documents do I need to take when I travel?

Can I travel with my expired French identity card?

I am having difficulties paying online, what is happening?

What is an Aboflex?

What should I do if I need an invoice for my Luxair flight?

If I missed the first flight of my reservation, how can I tell Luxair that I want to use the return flight or the remaining routes?

Luggage and services

7 results

Can I travel with my pet?

Can I add a special meal?

How much luggage am I entitled to?

What can I carry in my cabin baggage?

Can I take special luggage such as golf bags, bikes, etc.?

What can I do if my luggage is damaged or delayed?

Who can I contact if I have forgotten or lost an item in a Luxair plane?

Special assistance

4 results

Can my children travel alone?

How can I book special assistance?

Can I fly if I am pregnant?

Can I carry a funeral urn with me

Complaints

2 results

How can I file a complaint after my trip?

What can I do if I have a problem with an item bought from the onboard duty-free catalogue?

Modification and cancellation

3 results

Can I change a name after my reservation?

Can I modify or cancel my reservation?

Can I use part of my ticket if I didn’t use one or more legs of the journey?

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FAQ - Frequently Asked Questions

I am having difficulties paying online, what is happening?

LuxairGroup Sites

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LuxairGroup

Career at Luxair

Choose your preferred country and language

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FAQ - Frequently Asked Questions

I am having difficulties paying online, what is happening?