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23 kg baggage included
No booking fee
Free drink & snack onboard
Free newspapers onboard
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Meet Bobby

Luxair's digital assistant

Discover Bobby, Luxair's Facebook digital assistant 

Chating with the chatbot

Bobby is at your service!

 

Bobby is your new digital assistant on Facebook Messenger. We designed our chatbot to be as helpful as possible. Bobby is able to help you with the most frequently discussed topics around your trip. Here are the subjects he can help you with : 
- luggage problems
- baggage policy
- goodies 
- website
- parking ans insurance 
- pets policy 
And much more!

Girl chating with the chatbot

 

 

 

Endearing personality for incredible memories

 

Bobby will be delighted to help you. He has a unique and charming personality. Always respectful, Bobby will not hesitate to tease customers a bit while he invites them to “chat in good company”. You will always find a good reason to contact our digital assistant.

night chat with digital assistant

 

 

A digital chatbot available 7/24 

 

Let's make it simple : Bobby the digital assistant is available to help you no matter the time of the day or the night. Do not be afraid to wake him up during the night or disturb him during the day, our chatbot is available 7/24 via our Luxair Luxembourg Airlines Facebook messenger page.  

Screenshot discussion chatbot

 

 

How to discuss with Bobby?

 

It is easy to discuss with Bobby on a daily basis. All you need is say hello to him and ask your question.
Bobby might not yet know to answer all your questions. Please try to be as precise as possible with your questions.  "Hi Bobby, can I take my little cat with me inside the aircraft? Thanks buddy!" 
 

Ready to discuss ? Meet Bobby on Messenger 

In case Bobby cannot answer your question yet,  he will promptly redirect to an expert contact ready to provide help. Bobby's digital service will be progressively extended and completed by further exciting dialogue scenarios in future.